FAQS

BUY ONLINE, PICKUP IN-STORE 
1. Located in or near Toronto? You can purchase online and then pick up your artwork at the gallery. Once you have made the purchase online, the gallery will reach out to you to organize a pickup time.

PHONE ORDER
1. To get started, call Elaine Fleck Gallery at 416 469 8005 with the requested artwork(s) and our team will process your payment over the phone. Next, we’ll establish a pick up date with you get everything packaged for you and your order will be ready for pick up on your appointed date.

SHOP IN STORE - SELECT STORES 
1. Let our team know you’d like to shop in store. We will add you to our line whilst ensuring we are adhering to capacity and social distancing guidelines. You will need a mask to enter.
2. Browse our pieces at a safe distance. Stylists will be able to help you if you’d like to try jewelry on. We’ll have hand sanitizer available and will disinfect the pieces between each customer.
3. We'll get everything packaged for you to go home with your pieces!
4. If you need to return or exchange your order, we can help you with that in store as well. Please have your order number ready.

WALK-UP ORDER - SELECT STORES
1. Explore our latest collections online and find the styles you’d like to purchase. 
2. Visit our store and place an order with our stylist. We will be able to facilitate your order curbside.
3. We’ll get everything packaged, and you’ll be able to walk away with your order!
4. If you need to return or exchange your order, we can help you with that in store as well. 

‍Please note that in some locations due to local government guidance we cannot allow product